FREQUENTLY ASKED QUESTIONS
How do I clean the leather on my daph. bag?
For light cleaning, wipe with a damp cloth. For all leather bags that do not include our signature pattern we suggest spot cleaning with handbag leather cleaner. Of course, remember to always test a small spot on the bag to ensure no damage. For more serious cleaning, please contact a leather cleaning professional. Learn how to wash your daph. pieces here.
What do I do about my jeans dying the leather on my bag?
We know that jeans dye on your leather bags is very frustrating! We suggest trying out products on the market that may help you set the dye in your jeans prior to sporting your daph. bag.
When will my order arrive?
All of our bags are shipped through either USPS, UPS or DHL. We offer three convenient shipping methods for online orders: ground shipping (2-5 business days), 2nd Day Air (2 business days), and Next Day Air (1 business day). Please note that Saturdays, Sundays and Holidays are not considered business days. Any order placed after 3pm CST on any standard business day will not be shipped until the following business day. Any order placed after 3pm CST on a Friday will not be shipped until the following Monday.
What is your return policy?
All daph. merchandise purchased online must be returned directly to shopdaph.com and not to any retail stores. We are unable to accept any returns for items bought in a retail store or on another website.
We are happy to honor any exchanges/returns as long as:
*The item being exchanged/returned is in new condition and accompanied by the original invoice.
*The new item you wish to exchange for is of equal or greater value than the item being returned.
*Your exchange/return request must be made within 7 days of receipt.
* The item was purchased at regular price.
daph. wants you to be completely satisfied with your online purchases. If for any reason you are not, please email our customer service department at email@example.com to obtain a Return Authorization Number. In order to issue your Return Authorization Number, we will need the following information:
- Your email, contact information and/or fax.
- The item number & description of the merchandise being returned/exchanged.
- The original invoice number (found at the top of your receipt).
Your Return Authorization Number and the address of where to return the item(s) will be issued via email. (Or by phone if necessary)
Please write this number on your invoice and the outside of the box.
All items must be unused and returned in the same condition as sent. Once we have approved and received your return, we will process your exchange/refund within 7 business days.
How should I ship my return?
You may ship your return as soon as you have received your Return Authorization Number (see above). For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
What if the merchandise I ordered arrived damaged during shipping?
In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 7 days of receiving the damaged package. Make sure to obtain your Return Authorization Number by emailing our customer service department at firstname.lastname@example.org. We will not be able to process any returns/replacements without this number.
How do I place a new order in an exchange?
Once you receive your return authorization number and exchange credit amount, please return the item along with a note detailing the exchange. Your replacement item(s) will be processed upon receipt.
After we receive your exchange, an email will be sent out to confirm your order and the new balance or credit due. This will include any price difference between the exchanged items, possible taxes and shipping costs. The balance or credit will be issued in the same form it was received.
Your exchange will not be shipped until we have received full payment for this balance.
Don't see an answer to your question? Please contact us at email@example.com.